Support
Keep Digital Products Stable, Secure and Current
Most products fail slowly after launch, not at launch. Maintenance covers the updates, monitoring and small improvements that keep a system worth using.
Discuss a Support PlanWebsite Maintenance
Mobile App Maintenance
Bug Fixes
OS Compatibility
Server Monitoring
Security Updates
Performance Optimization
Feature Improvements
Monthly Support Plans
How Support Is Structured
Indicative structures. Scope, response times and monthly hours are agreed per product.
BaselineKeep RunningFor stable products that need to stay secure and available.— Security and dependency updates— Uptime and error monitoring— Backups verified— Bug fixes within agreed response times
ActiveKeep ImprovingFor products still changing with the business.— Everything in Keep Running— Monthly development hours— Performance and cost review— Small feature releases
ManagedFull OwnershipFor teams without internal engineering capacity.— Everything in Keep Improving— Infrastructure management— Release management— Roadmap and reporting sessions
Support FAQ
Can you support a product you did not build?+
Yes, after a review of the codebase, infrastructure and deployment process. The review tells us what is safe to take over and what needs work first.
What response times are available?+
Response times are agreed per plan based on how critical the system is to daily operations.
Do unused hours carry over?+
That is defined in the agreement. Most clients prefer a fixed monthly allocation with a clear process for larger pieces of work.